Heybike Brawn Review

Mark Ranum

Mark is an outdoor adventure seeker, living in the beautiful state of Michigan. He loves trekking hundreds of miles through the wilderness, whether on two feet or two wheels, always looking for the next new trail or road to see where it will take him.

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2 Responses

  1. Michael Spink says:

    I was so jazzed to get this bike…then it arrived with a stripped gooseneck, which Heybike was helpful with and I had a new one in about week. The defective display, which controls the whole thing was another story. I got in touch via chat and email, both asking me for video of the issue, which I sent 3x—no response. They told me 3x to send video and they’d replace it, but nothing. I send video, then they disappear. Now that I’m near three weeks and can’t even run the thing, I’m pushing to get it returned in their 30 day window…but they ignore me.

    Careful; you may get what seems to be a great bike, or maybe a 80# paperweight…or if you have issues 6 months in, how might that go? Find a more established reputable company and you may feel more confident in your purchase…altho it sure does look nice sitting in the garage!

  2. Mark Ranum says:

    Hi Michael,

    Thanks for sharing your experience with us. This is valuable information for potential buyers to know. Although we have not had any issues with our Heybike to this point, we have contacted their customer support via email (support@heybike.com) to ask a few questions and they were very prompt to reply. If you can it would be great to learn if Heybike does resolve this for you.

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